What you will learn

  • Informative Communication

    Exploring a methodology with which to approach communication which is of an informative nature.

  • Persuasive Communication

    Exploring a methodology with which to approach communication which is of an persuasive nature.

  • Common communication errors

    Exploring some of the common errors made when communicating using email and other electronic communication tools. A brief look at a few cross cultural principles for communicating when recipients are from another country or culture.

Course curriculum

    1. Introduction: Effective Email Communication Workshop

    2. Introduction: Workshop Facilitators

    3. Introduction to The Story

    1. Module 1: Communication in Context

    2. Module 1: Informative Communication

    3. Module 1: Mind Your Language (Part 1)

    4. Module 1: The Story Continues ....

    5. Module 1: Golden Rules of Email Etiquette

    6. Exercise 1 - Model Answer

    1. Module 2: Persuasive Communication

    2. Module 2: Mind Your Language (Part 2)

    3. Module 2: Understanding Cultural Context in Communication

    1. Your comments and feedback

Price

Online self-paced format – participants gain access to online self-study materials and a practical case study.